1. Overview

Thank you for shopping at Presh Lumiere. We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you have any concerns or need to return a product, please review our return policy below.

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2. Returns and Exchanges

2.1. We accept returns and exchange requests on products within 14 days of registering for return from the date of delivery.

2.2. To be eligible for a return or exchange, the item must be unused, in the same condition as you received it, and in its original packaging.

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3. How to Initiate a Return or Exchange

3.1. To initiate a return or exchange, please follow these steps:

- Contact our customer support team at info@preshlumiere.com within 7 days of receiving the product to request a Return Authorization (RA) number.
- Clearly write the RA number on the outside of the package when returning the item.
- Ship the item to the address provided by our customer support team.

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4. Refunds

4.1. Upon receiving your returned item and inspecting it, we will process your refund or exchange.

4.2. Refunds will be issued to the original payment method used during the purchase.

4.3. Shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to our error.

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5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately at info@preshlumiere.com. We will arrange for a replacement or refund as appropriate.

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6. Cancellation of Orders

6.1. If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund.

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7. Non-Returnable Items

7.1. Some items are non-returnable for hygiene and safety reasons. These include but are not limited to candles that have been burned or used.

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8. Contact Us

8.1. If you have any questions or concerns about our return policy or need assistance with a return or exchange, please contact our customer support team at info@preshlumiere.com

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9. Changes to This Return Policy

9.1. We reserve the right to update this return policy as needed to reflect changes in our business practices or applicable laws. Any changes will be posted on our website.

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10. Governing Law

10.1. This return policy is governed by and construed in accordance with the laws of England and Wales.

We make sure to adapt this return policy to our specific business needs and clearly communicate it to our customers on our website, particularly during the checkout process. We believe customer satisfaction and clear return procedures are essential for building trust and loyalty in e-commerce businesses.