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Brand Policy

At Presh Lumiere, we are committed to providing you with the best shopping experience and high-quality candles. Please take a moment to review our store policies:

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Our Sustainability Pledge: At Presh Lumiere, we pledge to prioritize sustainability in every aspect of our candle-making journey. We are committed to using eco-friendly materials, reducing waste, and minimizing our environmental impact. We support local communities, practice fair trade, and continually seek innovative, sustainable solutions. Our aim is to create candles that not only enhance your space but also contribute to a brighter, greener future for all.

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1. Payment Options:
   We accept various payment methods, including credit/debit cards and PayPal, for your convenience and security.

 

2. Shipping and Delivery:
   - We strive to process and ship orders promptly.
   - Shipping costs and estimated delivery times will be displayed during checkout.
   - Please ensure your shipping address is accurate to avoid any delays.

 

3. Returns and Exchanges:
   - If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order.
   - Items must be unused, in their original packaging, and accompanied by a receipt for returns or exchanges.
   - Return shipping costs are the responsibility of the customer.

 

4. Damaged or Defective Items:
   - If you receive damaged or defective items, please contact us immediately.
   - We will provide instructions for returns or replacements at no additional cost to you.

 

5. Privacy and Security:
   - We value your privacy and ensure that your personal information is kept secure.
   - We do not share your information with third parties without your consent.

 

6. Customer Support:
   - Our dedicated customer support team is here to assist you with any questions or concerns.
   - Contact us through info@preshlumiere during business hours.

 

7. Candle Safety:
   - Please follow all safety guidelines and instructions provided with our candle-making products.
   - Keep candles away from flammable materials and never leave them unattended while lit.

 

8. Product Information:
   - We make every effort to provide accurate product descriptions and images.
   - Colors and sizes may vary slightly due to the handmade nature of some products.

 

9. Wholesale and Bulk Orders:
   - For wholesale or bulk order inquiries, please contact us directly for pricing and terms.

 

10. Feedback and Reviews:
    - We appreciate your feedback and encourage you to leave reviews of our products and services.

 

By shopping with us, you agree to adhere to these store policies. We are dedicated to ensuring your satisfaction and crafting memorable candle-making experiences. Thank you for choosing Presh Lumiere.

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